Shipping Information

What are your shipping charges?

We offer free shipping on orders above ₹2000. For orders below ₹2000, a flat shipping fee of ₹70 is applicable. Cash on Delivery (COD) is available, but additional COD charges may apply.

How long will it take for my order to be delivered?

Delivery timelines vary based on your location:
Metro cities: 2-4 business days
Tier 2 & 3 cities: 4-6 business days
Rural areas: 6-8 business days

Please note: Delivery times may be affected by holidays, festivals, or unforeseen circumstances.

How do I track my order?

Once your order is shipped, you will receive a tracking ID via Whatsapp and email. You can use this ID on our courier partner's website. If you face any issues, contact our support team.

Do you offer Cash on Delivery (COD)?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

What should I do if my package is delayed?

Delivery delays can happen due to unforeseen circumstances like weather conditions, high demand, or regional restrictions. If your package hasn’t arrived within the estimated delivery time, please reach out to us with your order number, and we’ll assist you promptly.

What should I do if my order status shows “delivered,” but I haven’t received it?

If your order status shows "delivered," but you haven’t received the package, please check with family members, neighbors, or your building’s security. If you still can’t locate it, contact our customer support team immediately for assistance.

What if my package arrives damaged or with missing items?

We’re sorry for the inconvenience! If your package is damaged or items are missing, please contact our support team within 48 hours of delivery. Share parcel opening video and clear photos of the package and its contents for a resolution, such as a replacement or refund.

How do I contact customer support for shipping queries?

You can reach our customer support team via whatsapp on +91 98249 99321.

Payment Information

What payment methods do you accept?

We accept a wide range of payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, Maestro, Rupay, and American Express.
  • Net Banking: All major Indian banks.
  • UPI Payments: Google Pay, PhonePe, Paytm, BHIM, and other UPI apps.
  • Wallets: Paytm, Amazon Pay, Freecharge, Mobikwik, etc.
  • Cash on Delivery (COD): Available in select locations.
  • EMI Options: Available on select credit and debit cards.
Is COD (Cash on Delivery) available for all orders?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.